Thank you for your trust and support in ACE Business for your Corporate IT needs.

 

To help us to serve you better, pleased to inform that we are implementing an IT TICKETING SYSTEM with effect from November 2022 onwards.

 

For all future IT Support requests, please report the issues via the following methods:

• Email to cs@ithelp.sg (A Ticket will be automatically generated and sent to us)

• Use ACE Atera IT Platform to log a Ticket - http://ace.ithelp.sg

 

Benefits of ACE Atera IT Platform:

• Easy IT Helpdesk Ticketing and reports

• Enjoy Secured Remote Access with Anydesk (You no longer need to take picture of your computer screen)

• Session Recording of Every Remote Connection, Files Transfers

• Automate your Windows/ Macs and Other softwares updates

• Upgrades your IT Management from Reactive to Proactive management of your computers

• Ensures your software, hardware and OS are up to date

• In case of Hardware Failure, a ticket will also be generated automatically, so we can help to prevent any potential data lost.

 

At ACE, we take your data security as our top-most important tasks, so any data collected/received shall be encrypted and stored in our secured database. You may find our NDA (non-disclosure agreement) here for your reference:  https://www.acebizservices.com/privacy-policy

 

If you have any queries about the above message, please feel free to give me a call.

 Thank you for your continued support! Send us a email if any questions to cs@ithelp.sg